We ship Worldwide. All orders are delivered by DHL express delivery.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your credit card statement.
When your order is shipped, we will send you a confirmatory email with tracking information.
Shipping Times are as follows:
All packages are shipped Express as standard via DHL Express.
UK & Europe: 1-2 days (working days)
USA: 2-3 days (working days)
Rest of World: 2-3 days (working days)
Dates are based on average transit times from the date of dispatch. Orders are dispatched within 48 hours of order confirmation. Our delivery time starts from the moment an order is dispatched by our warehouse.
Fashion's Playground is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses. The shipping address entered at the time of the purchase is the address the package will be shipped to.
Shipping costs are as follows:
Australia and all other international: £30
Track my order:
All orders are shipped via DHL Express. You can track an order by:
1) Visiting http://www.dhl.com/en/express.html
2) Entering the tracking number
Paid duties and taxes:
All international packages are shipped by "Delivery Duties Unpaid". This means the cost of customs, duties, or taxes are not charged by Fashion's Playground. They are the responsibility of the customer and due upon receipt of your package. These fees are out of our control and vary by country.
If you are making an international order, please ensure you’ve filled in your proper address.
If you choose to reject/refuse delivery due to customs fees, there will be a £10 return fee deducted from your refund to cover return shipping due to your refusal. We will not resend your package.
Please note: once an item has been dispatched, the delivery address cannot be changed.
For security reasons, all online purchases require a signature upon delivery. Anyone at the designated delivery address may sign for your delivery.
We will not be liable for a lost or missing order that has been signed.
Once your order has been shipped and you have received your tracking number please contact your carrier for any delivery inquiries. We are not responsible for goods after they have been shipped. Please contact DHL if you need assistance rearranging a delivery time.
If no one is available to sign for the delivery, DHL will contact you via telephone and email address provided when your Fashion's Playground purchase was made. If you do not communicate, it will be returned to our warehouse.
A £10 return fee deducted from your refund to cover return shipping due to your refusal.
Duty & Taxes:
All online orders are shipped from the UK and any delivery address outside the EU is possibly subject to import duties and taxes. The cost varies by country. Please contact your local import office for clarification.
Please note that all international packages are "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by us.
They are the responsibility of the customer and due upon receipt of your package.
If the fees are unpaid and the package is returned, we will not resend your package and there will be a £10 return fee deducted from your refund to cover return shipping due to your refusal.
Missing, Lost Or Stolen Packages:
Fashion's Playground assumes the fault of DHL on a shipment that is marked delivered but is missing, lost or stolen. We will be happy to open up a case/claim for your purchase. We are unable to reship any purchases that are missing, lost or stolen.
If you have any questions regarding shipping please contact us firstname.lastname@example.org.